Frequently Asked Questions
Sign Language Software  
Download Sign Language Software

 

 

 

 

 

 

 

 

 

Frequently Asked Questions



Question:
Do I pay an one time fee to use the software without limitations?
Indeed, you only pay a once off fee. This buys you unlimited legal use of the relevant version of the software. Each legal copy allows you to install and use the software on only one computer.
   
Question:
Does the price includes shipping?
We our using a third-party for all shipments. All prices quoted on our web site are excluding shipping. There are absolutely no hidden fees.
   
Question:
Can I resize the forms / windows in SignGenius Pro 3?
No. This is not possible for one simple reason mainly:
The videos are optimized for best quality and file size.
We had to find a perfect balance between video quality and video size.
For this simple reasons one can not resize the forms or windows in SignGenius Pro 3 else you will have an interface that is totally out of proportion and that will discredit our professionalism.
   
Question:
What about support after I purchase the software?
Yup. We do guarantee at least one year's free e-mail support after you purchased any of our software products. We are actually willing to do much more. Download a "free demo" version and put us to the test.
   
Question:
How long are we in the business?
SignGenius' origins dates back to 2003. However, the father and founder of the SignGenius idea, Hennie Laing, was born 70% deaf and dedicated his life to support and uplift the Deaf Community and it's people long before 2000.
   
Question:
How safe is my credit card with online purchases?
To put this simple. It's actually much safer than using it in a restaurant. The possibility that a waiter can record several transactions on your credit card, behind your back, is much more likely than with online transactions. Banks and credit card companies are constantly improving their system's security. We appreciate that. :)
   
Question:
What if I really need the software but can not afford to purchase it?
One of our goals is to make Sign Language Software accessible to each and everyone. We are always willing to accommodate you with discounts. Do not be ashamed, drop me a message to request your special discount offer, do that right now:
>> Send me a discount coupon <<.
   
Question:
What if we are a Deaf, Educational or Government Department?
We are willing to do little customization for your special needs. You can also qualify for a bulk order discount. Drop us a message to tell us more.
   
Question:
What other choices are there to Learn Sign Language?
Sign Language Classes. You can attend a class in your area. It is probably going to be at an inconvenient time and also going to cost far more than our software. With SignGenius Pro 3 you have access to thousands of signs, 24x7x365.
   
Question:
Why do only a few signs work?
You are very likely using our "demo" version of SignGenius Pro 3. This "demo" version are very limited in regards to the number of signs. It is for demonstration purposes only. If you like what you see, then purchase the full version and unlock all videos.
   
Question:
Do I need to insert the SignGenius CD in my CD-ROM each time I want to use the software?
No. You only install the software one time. Where after you can put away the CD and conveniently start to learn sign language. Only when you re-install the software you will require the CD again.
   
 

Have a question? Click here to ask.